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How Can I Update My Video Card Drivers?

It is always ideal to make sure your video card drivers are up to date:

A driver is another term for software that communicates between your Operating System (e.g. Windows XP) and your computer hardware (e.g. the video card itself). It is important to have the most up-to-date drivers for your computer's hardware to ensure that it functions correctly.

We recommend that you use Windows Update to ensure that you have latest drivers for your PC or you could refer to the computer manufacturer's website and locate the support section. Usually, the latest drivers for all of your computer's hardware can be found there. Since we have no way to determine what hardware you have installed, or what drivers are the most current, Customer Support is unable to assist you directly in updating.

For Guidance on how to use Windows Update - Please click HERE (Please note this is will take you outside of our Support Portal to a Microsoft Site)

Adjust your Hardware Acceleration

On older video cards, Hardware Acceleration may cause conflicts with certain games. This can be resolved in most cases by reducing, or disabling, Hardware Acceleration. To make changes to your Hardware Acceleration settings, do the following:

Windows XP

  1. Click on Start then Run
  2. In the box that appears type "desk.cpl" (without quotes) and press OK
  3. On the Display Properties screen that appears, click on the Settings tab
  4. Click on Advanced in the lower-right corner
  5. Click on the Troubleshoot tab at the top
  6. Locate the slider for Hardware Acceleration

It is recommended that you experiment with the slider first, rather than just disabling it altogether. Do this by moving the slider down one notch at a time, then clicking OK to apply the changes, restarting your PC, and trying to launch the game again until you are successful.

Windows 7

  1. Try reducing (or turning off) video hardware acceleration by doing the following.
  2. Open Screen Resolution by clicking the Start button, clicking Control Panel, and then, under Appearance and Personalization, clicking Adjust screen resolution.Click Advanced Settings, click the Troubleshoot tab, and then click Change Settings. Note that some video card drivers do not permit you to change settings.
  3. Move the Hardware acceleration slider toward None to reduce or turn off video hardware acceleration.

Windows 8

With the Windows 8 OS, it is not possible to adjust Hardware Acceleration.

Windows 10

  1. Try reducing (or turning off) video hardware acceleration by doing the following.
  2. Open Screen Resolution by clicking the Start button, clicking Control Panel, and then, under Appearance and Personalization, clicking Adjust screen resolution.Click Advanced Settings, click the Troubleshoot tab, and then click Change Settings. Note that some video card drivers do not permit you to change settings.
  3. Move the Hardware acceleration slider toward None to reduce or turn off video hardware acceleration.

 

After performing any of these steps we recommend restarting your computer.

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