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How Can I Stop My Game From Crashing?

Games crashes are often complex issues and if the guidelines below do not help - Please submit a ticket to the Customer Support Team via this link HERE

If your game is crashing (typically, Windows informs you there has been an error and the application needs to exit - but sometimes the game will stop without any error message) when you try to launch it, this is most likely related to your system's hardware configuration.

  • Please note that while individual games may be supported by older operating systems, the Games Manager is not supported by operating systems prior to Windows XP.
  • Additionally, some older games may not be Vista/Win7/Win8 compatible. If you do encounter any compatibility with your computer - Please submit a ticket to the Customer Support Team via this link HERE

 

Video Issues

Make sure your video card drivers are up to date:

A driver is another term for software that communicates between your Operating System (e.g. Windows XP) and your computer hardware (e.g. the video card itself). It is important to have the most up-to-date drivers for your computer's hardware to ensure that it functions correctly.

We recommend that you use Windows Update to ensure that you have latest drivers for your PC or you could refer to the computer manufacturer's website and locate the support section. Usually, the latest drivers for all of your computer's hardware can be found there. Since we have no way to determine what hardware you have installed, or what drivers are the most current, Customer Support is unable to assist you directly in updating.

For Guidance on how to use Windows Update - Please click HERE (Please note this is will take you outside of our Support Portal to a Microsoft Site)

Adjust your Hardware Acceleration

On older video cards, Hardware Acceleration may cause conflicts with certain games. This can be resolved in most cases by reducing, or disabling, Hardware Acceleration. To make changes to your Hardware Acceleration settings, do the following:

Windows XP

  1. Click on Start then Run
  2. In the box that appears type "desk.cpl" (without quotes) and press OK
  3. On the Display Properties screen that appears, click on the Settings tab
  4. Click on Advanced in the lower-right corner
  5. Click on the Troubleshoot tab at the top
  6. Locate the slider for Hardware Acceleration

It is recommended that you experiment with the slider first, rather than just disabling it altogether. Do this by moving the slider down one notch at a time, then clicking OK to apply the changes, restarting your PC, and trying to launch the game again until you are successful.

Windows 7

  1. Try reducing (or turning off) video hardware acceleration by doing the following.
  2. Open Screen Resolution by clicking the Start button, clicking Control Panel, and then, under Appearance and Personalization, clicking Adjust screen resolution.Click Advanced Settings, click the Troubleshoot tab, and then click Change Settings. Note that some video card drivers do not permit you to change settings.
  3. Move the Hardware acceleration slider toward None to reduce or turn off video hardware acceleration.

Windows 8

With the new Windows 8 OS, it is not possible to adjust Hardware Acceleration.

Windows 10

  1. Try reducing (or turning off) video hardware acceleration by doing the following.
  2. Open Screen Resolution by clicking the Start button, clicking Control Panel, and then, under Appearance and Personalization, clicking Adjust screen resolution.Click Advanced Settings, click the Troubleshoot tab, and then click Change Settings. Note that some video card drivers do not permit you to change settings.
  3. Move the Hardware acceleration slider toward None to reduce or turn off video hardware acceleration.

 

Sound Issues

As with video card drivers, the same applies to your sound card drivers. Visit the manufacturer's website for your soundcard to verify you have the most up-to-date driver installed. If you purchased your computer from a major computer manufacturer then the vendor usually provides updated driver downloads for all the hardware they use on their computers.

Make sure your DirectX is up to date. If you need to update your Microsoft DirectX, click HERE for more information on the latest versions for your version of Windows.

Reinstall

Launch the iWin Games Manager and locate your game in the My Games list. Then click the Uninstall button to the right of the game title. Once the game is uninstalled, restart your computer.  After this, launch the iWin Games Manager again, click More Games, and find the game in the list provided.  Re-download the game and it should begin to install it automatically.

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