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What should I do if I am trying to play a game I purchased and my screen turns black?

It is possible that you do not have the correct plugin required for that game installed on your computer. Please make sure that you have most recent versions of the plugins below installed on your computer:

Java: http://www.java.com/en/download/inc/windows_upgrade_xpi.jsp

Flash: http://www.adobe.com/products/flashplayer/

DirectX: http://www.microsoft.com/games/en-us/aboutgfw/pages/directx.aspx

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