If your game is crashing (typically, Windows informs you there has been an error and the application needs to exit - but sometimes the game will stop without any error message) when you try to launch it, there are a few things that could cause this issue and the information below can help.
Too Many Running Programs
It's possible that you are running too many programs at the same time. This can lead to a drain on your computer's resources and may be the cause of your issue. You can close unwanted applications by using the Windows Task Manager. The information below can show you how:
-Press the CTRL-ALT-DELETE keys on your keyboard at the same time.
-Select Start Task Manager
-Under the Applications tab you will see all of the applications that are currently open on your computer. Locate the application(s) that you do not need to run and click on it once to highlight it.
-Press 'End Task'. This will not delete the program from your computer. It will simply turn it off until you open it again.
-Once you've closed out your application(s), please try again to open your game.
Generally our games will not function on operating systems prior to Windows XP. Additionally, some older games may not be Vista/Win7/8/10 compatible. You should check the hardware requirements from the game's home page to ensure compatibility with your computer.
Please update the following programs by clicking on the links provided below
To update Java, click HERE
To update Flash, click HERE
To update Shockwave, click HERE
To update ActiveX, click HERE
Ensure your Windows system is up to date. You may experience issues with games if all Windows updates are not completed.
To update your Windows:
-Click the Start button
-Click All Programs
-Click Windows Update
If your Windows is not up to date, you will be prompted to update. Once your update is complete, please restart your computer and try your game again. For more information about Windows updates directly from Microsoft please click HERE.
Update Video Drivers
Make sure your video card drivers are up to date. A driver is another term for software that communicates between your Operating System (e.g. Windows XP) and your computer hardware (e.g. the video card itself).
It is important to have the most up-to-date drivers for your computer's hardware to ensure that it functions correctly. To verify you have the latest drivers, please refer to the computer manufacturer's website and locate the support section. Usually the latest drivers for all of your computer's hardware can be found here.
Since we have no way to determine what hardware you have installed, or what drivers are the most current, we won't be able to assist you directly in updating. You can download the latest video card drivers from the manufacturers listed below:
It is important to ensure that your video card drivers are up-to-date. Even new computers are often installed with older video cards and therefore require updates. Here's how to locate the type of card in your machine and the date of installation:
- Click on Start and then Run. In the box that appears type 'dxdiag'
- Click Yes on the WHQL certificates message
- Open the header labelled Display Device. You will find all of your pertinent driver information there
- Click on the Start icon and in the box that appears (that says Search Programs and Files) type 'dxdiag'
- Open the header labelled Display. You will find all of your pertinent driver information there.
- Place your mouse in the upper-right corner of your screen and click the Searchcharm that pops up.
- Type in dxdiag and then click the icon that populates on the left side of your screen...
- Open the header labled Display. You will find all of your pertinent driver information there.
Adjust your Hardware Acceleration
With older video cards, Hardware Acceleration may cause conflicts with certain games. If you receive a Hardware Acceleration error, this can be resolved in most cases by reducing, or disabling Hardware Acceleration. To make changes to your Hardware Acceleration settings, do the following (please only follow the instructions below if you have received a Hardware Acceleration error):
- Click on Start then Run
- In the box that appears type "desk.cpl" (without quotes) and press OK
- On the Display Properties screen that appears, click on the Settings tab
- Click on Advanced in the lower-right corner
- Click on the Troubleshoot tab at the top
- Locate the slider for Hardware Acceleration
It is recommend that you experiment with the slider first, rather than just disabling it altogether. Do this by moving the slider down one notch at a time, then clicking 'OK' to apply the changes, restarting your PC, and trying to launch the game again until you are successful.
- Open Screen Resolution by clicking the Start button, clicking Control Panel,and then under Appearance and Personalization, clicking Adjust screen resolution.
- Click Advanced Settings, click the Troubleshoot tab, and then click Change Settings. Note that some video card drivers do not permit you to change settings.
- Move the Hardware acceleration slider toward None to reduce or turn off video hardware acceleration.
With the new Windows 8 OS, it is not possible to adjust Hardware Acceleration.
As with video card drivers, the same applies to your sound card drivers if you have a standalone sound card installed. Most computers have on-board sound, but if you have a separate sound card, you may want to visit the manufacturer's website for your sound card to verify you have the most up-to-date driver installed. If you purchased your computer from Dell, Gateway, etc. then the vendor usually provides updated driver downloads for all the hardware they use in their computers.
Make sure your DirectX is up to date. If you need to update your Microsoft DirectX, click HERE for more information on the latest versions.