I am not getting into All Access, what can I do?

If you are experiencing trouble getting into All Access subscription features, there are a few things you should confirm:

- Please make sure you are logged in. If you are logged in, your username should be stated at the top of the Games Manager.

-If you are logged in, the 'Game Type' should state 'All Access Unlimited'

 - Ensure that the game is All Access enabled. Any All Access game will have a blue ticket like below:

- If you are experiencing difficulty maintaining a "logged in" state  OR if it states you are logged in yet preforms differently than expected,  please close the Download Games Manager, clear your Internet Explorer browser history completely, and then try again. Clearing the cache in Internet Explorer will improve the Download Games manager performance.

- Verify that your subscription is currently active by clicking on the membership tab, then checking to see that your All Access subscription is showing paid through at least the current date.

-If the All Access subscription is up to date, the next step is to reinstall the game itself, in case the version of the game on your computer is a "pre-Access one"

-Please note that as our games are PC downloadable only, All Access subscription functionality only works on PC platforms. The All Access subscription cannot be accessed via Macs or tablets.

-Make sure your local date and time are set correctly on your PC as this can cause access errors.

You can change the Date and Time program from the control panel.

For Windows XP/VISTA/7:

From your task pane, Click Start -> Control Panel.

-Click Date and Time tab.

-Click the Change time zone button

For Windows 8/10:

Place your mouse in the upper-right corner of the screen, and when the menu pops up on the right side, click on the Settings charm. Then click on Control Panel.

-Click Date and Time tab.

-Click the Change time zone button

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