The information captured from the instructions below may be extremely useful for determining system incompatibilities and general software issues.
Collecting Your Computer's dxdiag information:
1. Click on "Start" and then "Run." In the box that appears type dxdiag. In Windows Vista or Windows 7, simply typedxdiag in the search field that appears from your start menu.
Click "Yes" on the WHQL certificates message. In the lower right corner, click the button "Save all information."
In the save dialog that appears, click Desktop on the left and then Save.
The information contained in the DxDiag.txt file is related to hardware and software drivers on your computer only. It does not contain personal information such as websites, passwords, etc.
Locate the file on your desktop and attach to your support ticket. Thank you for your assistance!