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I paid for my game but have not received it yet.

You should receive download instructions for your game via email after completing your order.

Here are the most common reasons for not receiving your instructions

  • You entered the wrong email address. Please DOUBLE CHECK that you are using the correct email address, this is the most common cause of this problem!
  • Your email box is full.
  • Your email box is disabled (aol users).
  • You are using spam filtering software that incorrectly filtered out the download instructions. Check any possible bulk email folders and try turning your spam filter off.
  • You are using an anonymous email account such as from yahoo or hotmail. Such email addresses are subject to a few hours manual processing delay, 24 hours maximum.

If you still do not receive your download instructions after correcting the above, please contact us to let us know you need your download instructions resent. When contacting us, enter your full name so we can look up your order. Once again, Please DOUBLE CHECK that you are using the correct email address.

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